Frequently Asked Questions
Shipping
How long will shipping take?
Most UK orders are dispatched within 2 business days.
Once dispatched orders typically arrive within 2-5 business days. Occasionally, delivery can take longer due to unforeseen delays or during peak periods.
We’re committed to keeping you updated every step of the way. If your order is delayed beyond the estimated timeframe, please contact us at info@thesoftspot.co.uk, and we’ll be happy to assist.
Due to the extra logistical challenges, deliveries to the following locations may take longer than expected:
- Scottish Highlands & Islands
- Isles of Scilly
- Northern Ireland
We do not deliver to the following locations:
- Jersey
- Guernsey
- Isle of Man
For more shipping info you can view our full shipping and tracking information on our shipping page. Our products are shipped to you directly from suppliers in the UK.
Multiple Items & Returns
Do you ship multiple items together?
To speed up delivery, some items may ship separately if sourced from different locations. Rest assured, this won’t affect your estimated delivery timeframe. If you have any concerns, feel free to reach out to us at info@thesoftspot.co.uk
What's your return policy?
You have 30 days to request a return.
Find our full returns details here or contact us at info@thesoftspot.co.uk for details.
Product Questions
Are fitting instructions included?
Yes, our products come with clear fitting instructions to make installation as straightforward as possible. If you need further assistance, please contact our support team, and we’ll be happy to help. Detailed measurements and requirements are also available in the product description.
What if my item is damaged?
View our full refund and returns information here.
Where are your items made?
Our items are built and constructed in multiple locations including Asia, UK & Europe.
Can I exchange items?
The fastest way to exchange is to return your unwanted item and make a separate purchase for the new one.
More Questions?
Contact us anytime at info@thesoftspot.co.uk